Women rate the female-friendliness of their workplaces on. How long does it take to get hired from start to finish at Sterling National Bank? I wasn’t properly trained and then went right to my branch and did as they did, No training, just let go without any write up, just had a great yearly review, In a year when the CEO made $4.8 million the rank and file employees sweated blood trying to deal with a poorly planned and executed core systems conversion, Goals oriented and heavy sales requirement. Consider providers that offer low fees and locations near you. Sorry to add another voice of distress here, but yes, stay away -- far, far away . Our community is ready to answer. Not very friendly or fair. "To where?" It has been YEARS of unmitigated disaster after disaster. It not ok the service that customer get there. the managers were nice people and they let me work from home one day a week because i had a family issue. I needed that money. Sterling National Bank (NY) is a regional bank and its headquarter is located in Montebello, NY, United States of America. Assistant manager was very unprofessional and wasn’t helpful. Upper management feels they are close to their employees, just because they joke and speak to them occasionally, but they are so far removed, they don't have a clue as to how they are actually doing. Too busy, I guess (ripping others off?). What is the work environment and culture like at Sterling National Bank? Sterling National Bank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 29 votes and 6 reviews & complaints for 87 branches. Cornered in person, branch agents pretend to help (when I make a personal visit -- four thus far) but never follow up, or respond to email, as promised. . On Friday, he wrote in an email that the last day to rescind was Monday. If you have a problem it will never be resolved. That's just the impression you get from their incompetence, overwork, and huge bureaucracy -- an inevitable result of the series of aggressive mergers that have bloated them to the point of system-wide dysfunction.At home I can't get anyone on the phone to help, but neither can the CSR at the branch, dialing internally.How this all ends (and if it creates trouble with the IRS, because the reissued RMD might trigger a 1099-R for this year, and not for 2018) is a story yet to unfold, and be told. Yes, No Report Abuse. I felt as if i couldve kept working there but i needed to focus on school & i wanted a place to appreciate me more. The one big manager who is always out to get people does not know anything about the banks policy. How does a bank make their banking difficult especially during these times where social distancing and the pandemic have pushed everything to stay home. Your debt card will always decline at lest once every two weeks. Research Sterling National Bank with over reviews from real employees. there is work but you shouldn't be overwhelmed. By Alicia Bodine . So that does shake up the organization. What is the most stressful part about working at Sterling National Bank? Sterling National Bank has $30.34 billion in assets along with $19.94 billion in loans and $20.76 billion in deposits, according to the FDIC. Read 39 Sterling National Bank Customer Reviews & Customer References. Disgusting and crooked! How many vacation days do you get per ye…. I would imagine each bank before their merge was a reasonably good place to work. Sterling National Bank is in process of a merger. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. So yeah i get the slowness plus i been wit them since i was 18 so im used to slow behavior these tellers are very professional. Below you will find ratings, reviews, corporate information, directions, their phone number, online banking website, and branch locations. We are not affiliated with the financial institutions included in this website. Really, in my book a couple of days is 2 and we are there!!!! Hello, and I must say I have been dealing with this less than par bank now for over 7 months. I have been in banking for 20 years and understand what it takes for any business to be successful and I can honestly tell you Sterling National Bank has a lot to fix. HR won’t help either they know all about her they just don’t care. Promise to do one thing and don't deliver and then a different person denies it after the first person admitted to the promise in the phone call. Contact Customer Service. My experience: don't hold your breath -- you'll die waiting to hear from themBottom line, the proceeds of my dad's RMD (from a CD at a very low rate -- compounding injury and insult) were debited mid-December, mailed to who-knows-where (they won't say, despite my repeated asking), have not been earning interest ever since . Compliance courses and inhouse courses kept employees well informed to mitigate risk to the bank. Sterling National Bank Review A subsidiary of Sterling Bancorp, Sterling National Bank recently acquired Astoria Bank and its clients, making it a bigger financial institution than before. The worst customer service I have ever experienced. Sterling National Bank Review. I maintained my business account open because I had direct deposit payments from NYS. The on-line service is poor and always down. The call center is actual misery. They have a banker, Diane, that is there 37 years! They force you to work overtime and call you out even if you are a minute late from lunch. Find any other bank is better than this bank. On average, how many hours do you work a day at Sterling National Bank? Systems sometimes give us a hard time, great management though. I have already pulled one account away from their inferior bank and our new bank is more service friendly as well as the customer service is greater. Take Sterling National Bank with you when you’re on the go. I loved the job, the people and the company. They will most likely lay you off and then probably ask you to return and then move you around the place like an idiot. They are the absolute worst bank to deal with!!! They want you off the phones quickly and jeopardize you for not helping clients at the same time. We transferred our saving to Sterling after they offered an interest rate of 2.46%. and now, after stopping payment on their own check, they suggest I purchase a Surety Bond (at additional cost) in order to claim the money soonest. I found it myself and cancelled the card - it took a whole day on the phone to report the charge as they have poor customer service response. Done with “NOT MY PROBLEM” attitude and will my accounts to a bank that cares!!!!! The overall rating of the company is 1.3 and consumers are mostly dissatisfied . . Apply on company website Save. These use cases, approaches and end results from real customers include 15 testimonials & reviews, 13 case studies, success stories, reviews, user stories & customer stories, and 11 customer videos & reviews. Management isn't on the same page. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. No one was trying to help nor understand; after several attempts I just closed my account and will continue to spread the word for other NOT to bank with this inconsiderate group of people. You will love them. SNB touts their dedication to helping your business succeed beyond measure. Shout out to toni my fav teller. The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. 25 reviews of Sterling National Bank "Extreme disappointment in customer service. * this review was made on Sterling National Bank, Lynbrook Branch at Lynbrook, NY Was this review helpful to you? Sterling National Bank Routing Number. Sterling National Bank Ranked #31 in Forbes’ 2018 List of America’s Best Banks Rise in annual rankings is a reflection of our commitment to deliver value for customers, shareholders, employees and … Otherwise the same . You have to ask to use the bathroom and sometimes get a no! Healthcare is comparable or better than other places I worked. But there's currently no light at the end of this dark tunnel.Save yourself trouble, nay madness -- not to mention all the wasted time going back and forth with them. The direct managers seem more about making sure they look good over making sure they agents look good for them. Our Culture Our Culture. Copyright (2021) LendingTree, LLC | All rights reserved. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. Sterling national Bank is horrible service & garbahge bank. Sterling National Bank has a wide portfolio of commercial services for businesses including specialized services such as asset-based lending, healthcare finance, payroll finance and franchise financing. The phone service and online banking need to change, so do their procedures to activate a bank card. Our Story Our Story. Continue reading. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. But if you’re concerned about adding to those deposits, a good indicator of a bank’s trustworthiness is its Texas Ratio. It also has very large assets in United States. Well low and behold “A couple of days” later still nothing!!! News & Reviews. They do not let you use the bathroom! "Sterling National Bank Review" 1.0 ... Sterling National Bank, the principal subsidiary of Sterling Bancorp, specializes in the delivery of banking services and solutions–to... – More. You will be out of a job. They say the fraud investigation is still "pending" from 03/17/20 to 06/01/20 until 06/04/20 because the vendor "wouldn't respond" (I called the vendor on 03/26/20 and they answered without a problem and we laughed about how poor the bank was at detecting an obvious error - so the bank is clearly lying / incompetent). !Then branch management doesn't want to correct things as it might over exert themselves Leaving this bank after joining them in 1980 in their 2nd branch ever in new city next to the rag shop .... BYE Provident now dba Sterling National Bank thnx for putting yourself before us !!!! Or wait another 90 days for a replacement check to be issued and mailed out.The story changes somewhat each time I visit the branch. … Our Manager ensured his staff were given the tools we needed to do our jobs, to achieve satisfactory results ensuring success. When you buy through links on our site, we may earn an affiliate commission. The routing number for Sterling National Bank is 221970443. I moved out of state over the summer. There is a huge negative force in the call center so avoid her at all costs and collect your check. Constant mergers made it a hard place to work as there was very little stability. However, ever since the merger began, Sterling National’s customer service has been insufficient for customers such as I. You can also share your own toughts and complaints about Sterling National Bank using the form below. More Competitive Salary than some other banks. Call for assistance it will take 20 minutes to hour and half to get customer service. Sterling National Bank (NY) is headquartered in Pearl River and is the 8 th largest bank in the state of New York. 3 reviews of Sterling National Bank "The tellers are pleasant , the service is slow but the customers are mostly old people or business owners. Review: Please be advised that [redacted] from Sterling National Bank used trickery to keep my mortgage at his firm by telling me that the deadline to rescind was later than it was. All the while, I was also emailing their email help service, and that service was giving me the prior numbers that I'd already tried. It wasn't until we were doing our taxes this year that we noticed EVERY MONTH since joining, they have systematically (and with no notice) reduced the interest paid; 2.42, 2.29, 2.19, 2.10 and we'll assume that will continue. This has turned out to be the worst bank.CEO/President got greedy & started merging with multiples banks only after originally dba Provident for 40yrs & started to build new banks spending miliions n putting branches in every town only to close them a year later after the 1st merge. Guess what, the inept employee switched me to lost and stolen credit cards!! I still have a friend that works there that I worry about. good place to work. "When did I send it?" Needs to go on training on basic management and how to talk to employees. Being a loyal customer of Provident Bank for 25 years, I made the mistake of trusting Providents agent to get the best deal possible on my credit card processing, only to find out that I unknowingly signed up my business and personally for a 48 month terminal lease ,thats noncancellable , after she assured me it was only for 12 months. Is there absolutely no benefit to a customer banking there. Poor leadership, extreme workloads and timeline schedules, impossible requirements, numerous job functions that should be split up into different smaller teams, poor retention and advancement, management always too busy working on side projects/meetings and thus unavailable to assist with questions/guidance. Sterling was good depending on your team. Their own disputes department tried to call - and had to wait on hold for 30 mins - with "Sterling". This not a one-time thing, your tellers are rude, and at the same time, your automated services are absolutely 10 to 15 years behind current standards. Sterling National Bank has 95 banking locations. 2 months later, they still haven't refunded me either the initial fraudulent charge, nor their own erroneous charge that THEY THEMSELVES charged to my account. i enjoyed the experience. If you can, avoid Sterling at all costs! You need to really rehaul your online bank website and your automated phone service. 4 Best Places To Get a Money Order . Careers Careers. How many sick days do you get per year? Learn from their stories and discover if Sterling National Bank is right for you! No help from management! What is Sterling National Bank sick leave policy? Everyone is on a different page and gives a different answer to everything. Also they have adequate parking and insurance services on deck at all times." The local branch was unable to help me with this. This free personal mobile banking app for Android gives you the personalized service and dedicated support you expect from Sterling National Bank in the palm of your hand. .It's been over a month now trying to track down what Sterling did with my dad's RMD from his IRA, which was originally at Astoria Bank .Months ago I requested the RMD be deposited into another bank, but, in addition to having lost the PoA I filed with Astoria last year, Sterling claims never to have received those instructions. 25 January 2020 ★★★★★ Branch review: 18th Avenue Branch. Bad management, no real support or guidance, everyone is just for themselves, always feeling you will be the next one to be let go. . Worse bank I have EVER dealt with. About Sterling National Bank . Never happened.In all fairness their maliciousness is probably not premeditated, nor are they unfriendly to consumers on purpose. Goaddls oriednted and heavy sales requiredment. Your debt card will always decline at lest once every two weeks. Their corporate headquarters is listed as: 400 Rella Boulevard in Montebello New York. Funny, a click of a button to remove the monies from my account the same day it was charged!!!! I worked for a few years there and there we a few mergers. Nearly every colleague I worked with had very little sense of job security. So glad I found this bank. Out of site, out of mind. I've been a customer of this branch for 16 years, and all these years I've been helped, advised and guided by the most efficient, respectable, and friendly employee. Who publish complaints, reviews, company information, and reviews, complaints and comments for or! Bank in general a Bank make their banking difficult especially during these times where social distancing the! Give us a hard place to work remotely NY and their Trans Fiirst credit card.! National ’ s a job so if you were in charge, what would you do to make Sterling Bank... 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Your online Bank website and your automated phone service day it was charged!!!!! Best for someone who prefers a regional Bank and you get per year in National!