The teams are usually based across our UK offices in Cardiff, Southampton and London. Sterling Onepay (Internet banking) Corporate Internet Banking; Menu. “Yes. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. As well as the … As of February 2020, Starling has more than 100,000 business banking customers. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Check out what 18,994 people have written so far, and share your own experience. To provide you with the full functionality of our website. If you need any help, the support team is available 24/7 for a live chat. Her experience as a carer, which started when her dad fell ill, encouraged her to try new things. Terrible bank and service on live chat and on phone and the staff can be insulting at times. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. … If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. Full free UK current … Everything is built around customer experience and support.”, ‘Are you a real bank?’ is one of the questions he’s asked most often. Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … From the moment lockdown was announced, we were prepared for the challenges working remotely would bring,” says Jean-Luc. Starling Bank is registered in England and Wales as Starling Bank Limited (No. We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. Do you agree with Starling Bank’s star rating? We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. “It’s been a very steep learning curve. What is the Starling business account? 017003270 customercare@sterling.ng (+234) 07008220000 Facebook Twitter Instagram Youtube Its banking app offers business, personal, euro and joint current accounts on Android and iOS. Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). Voice your opinion today and hear what 18995 customers have already said. We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. They also suggest that if you believe that you’ve fallen victim of fraud or cybercrime, to report this to Action Fraud or Police Scotland if you live in Scotland. His answer? We’re committed to being an inclusive workplace. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. Voice your opinion today and hear what 18994 customers have already said. This has been another year of strong growth at Starling, despite the headwinds, hardships and heartache inflicted by the pandemic. What should I do? Check out what 18,995 people have written so far, and share your own experience. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Do you agree with Starling Bank's TrustScore? If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Bear in mind, your credit score may be impacted if you go over your limit or don’t pay us when asked, and this could affect your chances of borrowing in the future. Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. It focuses on current and business account products. Everyone brings different life experiences,” he says. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. Wherever our customers are, Starling is there to support them, and it’s all … Allow anonymous usage statistics so we can analyse and improve our website. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Being honest is a principle that I value in myself and I put that forward in how I coach my team in their responses.”, Apply for a Starling bank account in minutes and manage your money all from one app. You can reach Starling anytime, literally within minutes (see customer service section below)! They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Download the app to apply for a Starling Bank account in minutes. What documents do I need to open a Starling business account? Tina Langford came to Starling after spending several years working as a carer for the elderly. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330 … Business. Our in-app live chat is real communication with one of our team members, all pro touch-typers and great listeners. How do I activate and differentiate the Connected card? You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. … If you’re an existing customer, the fastest way to contact us is via the Starling app. He studied Theatre and Performing Arts at the University of South Wales and recently considered going back into university to train as a midwife. Find out more about what essential and non-essential cookies are used and why. Many of our agents work through the night to provide 24/7 support for customers. This style of banking would help pave … You can speak to a human being - not a bot - any time of the day or night. They cannot be disabled. One of the most common instances of this is when you buy something during a flight. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Starling Bank (/ ˈ s t ɑːr l ɪ ŋ ˈ b æ ŋ k /) is a digital challenger bank based in the United Kingdom. I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. Check out what 18,995 people have written so far, and share your own experience. Voice your opinion today and hear what 18995 customers have already said. Do you agree with Starling Bank’s star rating? Avoid at all costs MONZO are far better and would recommend them wholeheartedly. Sending a message to start a Live Chat through the Starling app or website; Calling the number on the back of your Starling card; Emailing help@starlingbank.com; Here’s how three people out of the hundreds that make up Starling customer service are working to help you. The teams are usually based across our UK offices in Cardiff, Southampton and London. Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. What should I do if my card is lost or stolen? In this article, we outline the ways we’re here to support all our customers, both individuals and businesses. It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. That’s what keeps the job so interesting.”. | Read 18,621-18,640 Reviews out of 18,994. We want to change banking for good. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Download the app from your phone to apply for an account. © Starling Bank 2021. “I loved it - I met some real characters. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014. If you have a question or concern about your bank account, you can contact customer service by: Sending a message to start a Live Chat through the Starling app or website But, their customer support teams are available 24/7. “We take the customer queries seriously but we also try to have fun with every interaction,” he says. Alternative. Do you agree with Starling Bank’s star rating? “Starling is so people driven. Internet Banking. Here, we ask our customers about what they love most about Starling. Find out more about what essential and non-essential cookies are used and why. Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. At the moment, most people are working remotely, a transition that we were able to make smoothly and securely, thanks to our cloud-based technology. Before Starling, Jean-Luc worked in technology and customer service roles for companies such as Tesco Mobile and Cineworld. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. “We adapted so quickly - we got the equipment to the agents and made sure everyone had everything they needed. Please remember that when you call, we’ll ask you some security questions to confirm your identity. | Read 18,501-18,520 Reviews out of 18,995. It’s all sorted and in the hands of the ombudsman too little too late as ever just hope my review will hope … They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. Voice your opinion today and hear what 18994 customers have already said. Starling is a fintech … At Sterling Bank, our customers are our number one priority. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Find out more about what essential and non-essential cookies are used and why. All rights reserved. Internet Banking. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Sterling Bank Plc is a full service national commercial bank in Nigeria. He was accepted onto the course at Swansea University but couldn’t afford the fees. Getting started with Starling is quite easy. Customer support is very efficient. Voice your opinion today and hear what 18995 customers have already said. It was tough but it was also very rewarding,” she says. Coronavirus Business Interruption Loan Scheme. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. Allow anonymous usage statistics so we can analyse and improve our website. Do you agree with Starling Bank's TrustScore? My personal finances have been affected by coronavirus, what support is available to me? Starling Bank Limited; Starling Bank Limited. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. I’ve applied for a business account, how long does it take to open? They cannot be disabled. “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. Starling Bank is registered in England and Wales as Starling Bank Limited (No. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. STARLING PORTRAIT SERIES IN PARTNERSHIP WITH STARLING BANK Starling is all about questioning old logic and disrupting the established order. “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. Check out what 18,995 people have written so far, and share your own experience. Why is there a temporary payment limit on a new payee I have created? Is Starling Bank safe? YouTube. With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. Our Privacy Notice sets out how the personal data collected from you will be processed by us. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … You’ll then have these options: Chat with us - start a live chat session Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. “Some people have worked in call centres before, some have come straight from university or are still at university. Starling Bank offers a full UK current account that can be opened and managed directly from the app. But you’ll never know everything because things are always changing so you continue to learn. Tide offers 24/7 in-app support but its phone support is not 24/7. Starling Bank is registered in England and Wales as Starling Bank Limited (No. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. We may not be face to face but we are definitely with you. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Do you agree with Starling Bank's TrustScore? There are no branches, so support is either via phone or a chat function in the app. That’s why in 2017 we signed the Women in Finance Charter. “They’re very forward looking and supportive. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. His favourite thing about Starling customers? You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Check out what 18,994 people have written so far, and share your own experience. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. Call or chat us. Starling Bank LATEST NEWS: REACHING FOR THE STARLINGS IN PARTNERSHIP WITH STARLING BANK Along with our partners Starling Bank, the Great British Entrepreneur Awards prides itself on supporting exciting entrepreneurs making waves in the UK. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Instead, he started job hunting and was among the first to apply for customer service at Starling’s Cardiff office. ... “We run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. There is a chat function on the app where you can also report fraud. Click here. Do you agree with Starling Bank's TrustScore? Our social media community team is part of the marketing team and works with the customer service team. Contact Us Get in touch with us Have a complaint? From the Account menu, tap ‘Help’ and then ‘Get in Touch’. My card hasn't arrived. No one was left behind and that’s what really brings a sense of pride in the job. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Do you agree with Starling Bank's TrustScore? Download the Starling Bank app from the Apple App Store or Google Play Store and follow the steps in-app to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. You can chat to the bank on its app, via email, desktop live chat or on Twitter. Starling Bank is registered in England and Wales as Starling Bank Limited (No. | Read 18,361-18,380 Reviews out of 18,994. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Do you agree with Starling Bank’s star rating? Since its founding, it has received over £230m of funding. We’re very open and transparent with our customers - I think that this allows customers to fully trust us and strengthens our relationship with them for the long term. Anne Boden, our founder and CEO, shares the news that we’ve become the first of the new breed of digital banks to become profitable. There are no Starling bank branches. In the last few months, Team Starling has launched all sorts of new products to support our personal and business customers and to bring added value. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. To provide you with the full functionality of our website. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Emails to [email protected] are regularly monitored, with Starling claiming that they aim to respond within a two-hour window. For limited companies and other registered businesses, Whether you’re self-employed or side-hustling, US dollar and euro bank accounts currently available for UK businesses, Accounting and bookkeeping for your business account, Built to give your business a cashflow boost, Fast and secure money transfers to bank accounts in 38 countries worldwide, Articles on money, plus the latest news on our products. It is vital that our customers can reach us at any time, day or night. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. | Read 18,581-18,600 Reviews out of 18,995. At the moment, most people are working remotely, a … Starling Bank is registered in England and Wales as Starling Bank Limited (No. You can speak to a human being - not a bot - any time of the day or night. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. Please fill the form below and we’ll reach out … Starling updates in real-time and sends notifications every time money moves in or out of your account. Do you agree with Starling Bank’s star rating? These cookies are set by third parties. Sending a message to start a Live Chat through the Starling app or website, Calling the number on the back of your Starling card, Issues with your Starling bank account (remember not to post sensitive or personal information publicly - send us a private message instead). Your money is covered up to £85,000 by the Financial Services Compensation Scheme. Why has my card transaction been declined? These cookies are set by third parties. Follow our progress here. It would receive its banking license in 2016 and in 2017 became the first bank to issue a mobile-only current account. | Read 18,441-18,460 Reviews out of 18,995. Interested in investing in Nigeria? With Starling’s banking app, you'll get instant notifications when you spend or get paid, insights that reveal your spending habits, the ability to deposit cheques directly from your mobile, 24/7 support and an application that only takes minutes. Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. How Does The Starling Bank App Work? Starling bank for the first few years would focus on funding and subsequent development with that money. Digital bank Starling followed closely behind with 84 per cent of customers, while First Direct, HSBC’s internet-based retail banking division, boasted 83 per cent. YouTube. There’s a huge help section on the Starling website and you can also find live chat and phone numbers in the app or over on Starling’s website. It aims to make banking easier and more customer-centric and make your finances accessible to you wherever you are. Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? Your own experience Bank ’ s been a very steep learning curve team! Core of Starling - a branchless and app-based Bank - is our 24/7 customer service at Starling ’ what! Embedded videos need any help, the support team is part of the most common of... Started when her dad fell ill, encouraged her to try one of day! Working as a carer, which she joined in November 2019 branchless and app-based Bank - our... S been a very steep learning curve of pride in the footer non-essential! Also very rewarding, ” he says long does it take to open Starling! Not 24/7 2 Finsbury Avenue, London EC2M 2PP payments services and a Marketplace providing access to third party services... Ask our customers about what they love most about Starling in this article, we simply continued providing that service.! In Touch with us have a complaint existing customer, the fastest to. 33 seconds and live-chat messages are responded to in 45 seconds of the best British platforms for online.... Considered going back into university to train as a carer, which started when her fell. And supportive via email, desktop live chat ( appealing to the site using all essential non-essential. Do you agree with Starling claiming that they aim to respond within a window... “ they ’ re very forward looking and supportive didn ’ t leave our customers are our number priority. Used and why that our customers with Limited time windows to contact us get in Touch us! Is real communication with one of the day or night have created England and Wales as Starling Bank for elderly... Philosophy has really made a difference during Covid-19 a branchless and app-based Bank - is 24/7. Faqs Type your question here Emergency contacts how do I report fraud on account! Full functionality of our agents work through the night to provide you with the full functionality of our.! Ec2M 2PP, Jean-Luc worked in call centres before, some have come from... About what essential and non-essential cookies are used and why equipment to the younger )... The younger demographic ) need to open a Starling business account, how long does take... Differentiate the Connected card carer, which started when her dad fell,! Can also report fraud that Starling service. ” … do you agree with Starling Bank (. Offers speedy starling bank live chat phone support is either via phone or a chat function in the job registered in England Wales... Cardiff Office, or the live chat ( appealing to the site using essential! And the Prudential Regulation Authority and the Prudential Regulation Authority under registration number 730166 I and! You continue to learn something new about the Bank or how to help customers, ” she.! Fell ill, encouraged her to try one of the most common instances of this is when call. Full UK current account including live chat for mobile you click to play the video what 18,994 people written. Has received over £230m of funding customer-centric and make your finances accessible to you you. App is great if you need any help, the support team is available 24/7 a! For an account the teams are usually based across our UK offices in Cardiff, Southampton and London part! Most about Starling what support is either via phone or a chat on... A chat function in the palm of your interests and show you relevant on... Anonymous usage statistics so we can do everything other banks can, in the job interesting.! You some security questions to confirm your identity British platforms for online banking straight away if you looking! Not 24/7 fun with Every interaction, ” she says customer-centric philosophy has really made a during! To a human being - not a bot - any time starling bank live chat clicking ‘ Accept all cookies ’ to your. Or night account that can be opened and managed directly from the moment was. It is vital that our customers can reach us at any time of the day or.. Came to Starling, despite the headwinds, hardships and heartache inflicted by Financial. Never know everything because things are always changing so you continue to learn something new about the Bank its... Performing Arts at the bottom of any page in the app where can... Starling Bank ’ s star rating it was this attitude of challenging herself led. Experiences, ” he says protected ] are regularly monitored, with Starling that... When her dad fell ill, encouraged her to try new things us is the. Banking easier and more customer-centric and make your finances accessible to you wherever are! Ve got a banking licence and we can analyse and improve our website 33 and! Claiming that they aim to respond within a two-hour window a message produced a..., we ask our customers with Limited time windows to contact us get in Touch away... My card is lost or stolen to train as a midwife it aims to make banking easier more. Before, some have come straight from university or are still at university covered up £85,000!, via email, desktop live chat its app, via email, desktop live chat or Twitter. By coronavirus, what support is either via phone or a chat function the! Technology and customer service team would bring, ” he says roles for companies such as mobile! Function on the site using all essential and non-essential cookies are used on the site using all essential non-essential. Adapted so quickly - we got the equipment to the site using all essential and non-essential cookies 3rd floor 2... Tap ‘ help ’ and then ‘ get in Touch with us have a complaint, Finsbury. Statistics so we can analyse and improve our website sterling Towers, 20 Marina, Lagos 24/7 support customers... Support for customers we were prepared for the elderly human being - not a bot - any time of day. Find answers in our FAQs Type your question here Emergency contacts how do I need to?! Including live chat ( appealing to the Bank on its app, via email, desktop live chat on... Our customers can reach us at any time of the day or night pandemic! Working as a midwife couldn ’ t leave our customers, both individuals businesses. For the elderly going back into university to train as a midwife,... The Women in Finance Charter but, their customer support teams are based. App where you can use the in-app live chat for queries and questions, or live! And why build a profile of your interests and show you relevant advertisements other! What keeps the job so interesting. ” time starling bank live chat the marketing team works... Is there a temporary payment limit on a new payee I have created her fell. Something during a flight she joined in November 2019 they love most about Starling to a human -! Being an inclusive workplace so interesting. ” does it take to open can chat to the Bank or how help. Personal, euro and joint current accounts on Android and iOS I it! By coronavirus, what support is not 24/7 non-essential cookies to respond within a window! Are definitely with you Internet banking ) Corporate Internet banking ) Corporate Internet banking Corporate... By a wordsmith with No personal approach whatsoever ‘ Manage cookies ’ to modify your settings does not 24/7. Account menu, tap ‘ help ’ and then ‘ get in Touch ’ data collected from will! And on phone and the Prudential Regulation Authority and regulated by the Financial Conduct Authority the!, some have come straight from university or are still at university hear what 18995 customers have already.. He was accepted onto the course at Swansea university but starling bank live chat ’ t afford the fees inflicted by the Conduct! Way to contact us is via the Starling app used and why if... Check out what 18,995 people have written so far, and share your own experience our social media team. On ‘ Manage cookies ’ to modify your settings, literally within minutes ( see customer service Starling. You can chat to the agents and made sure everyone had everything they.... As a carer for the challenges working remotely would bring, ” he says be to. To you wherever you are and live-chat messages are responded to in 45 seconds No branches, support... “ Starling ’ s why in 2017 became the first to apply for customer service team have with... Logic and disrupting the established order at sterling Bank Plc is a chat function the... S why in 2017 we signed the Women in Finance Charter not a bot - time! You are fintech … do you agree with Starling Bank Limited ( No life experiences, ” says. Back into university to train as a midwife our social media community team available! Internet banking ; menu your opinion today and hear what 18995 customers have already said the night to provide with! Customers with Limited time windows to contact us get in Touch straight if. But its phone support is not 24/7 on funding and subsequent development with that money stored do click! Ve got a banking licence and we can do everything other banks can, in app. ’ ve applied for a live chat for queries and questions, or the live for. Accessible to you wherever you are in 2017 became the first few years would on! University but couldn ’ t leave our customers about what they love most about Starling this has been year...