We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. One of the few lenders who continued lending and supported brokers throughout lockdown. Any potential clients please be aware of the delay tactics and go with a company which is more professional. Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. We started our mortgage process back in July and completed near the end of November. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Direct Adviser was on the ball and proactive. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.Founded in 2008, the Bank … Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Gatehouse Bank joins UNEP FI as a founding signatory It is great to see our CCO, Paul Stockwell in Mortgage Strategy’s latest magazine, discussing the rental sector. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! The … Profess halal credentials. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. * Charter Savings withdrew their 1 Year 1.11% rate on Monday, replacing it later in the week with a 0.90% version and similarly their 1 Year ISA went from 0.95% to 0.75% * Gatehouse Bank cut rates across their entire fixed rate bond range and their fixed rate ISA range * Ikano Bank … I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Money Compare is a trading name of Which? Raisin is currently offering a bonus of up to £100 when you open and fund a savings … It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. We would recommend Gatehouse to anyone looking for a home purchase plan. I sent in my enquiry and within a space of few hours, I received a callback. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Your feedback is appreciated and will help us to improve our service going forward. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. About Gatehouse Bank. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. The whole process from an offer being accepted on a house to completion took just under 3 months. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Excellent from start to finish. We started our mortgage process back in July and completed near the end of November. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. All rights reserved. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. As a first time buyer, I had several questions which I needed answers for. I am extremely happy with the service Gatehouse Bank provided. Our initial concerns were sadly well founded. Process took a bit longer than expected due to current Environment but overall it was very good. Cost me £50k. It is licensed by Nigeria’s Central Bank. An ethical savings account can be the following things: A savings account offered by a financial institution that makes a commitment to not have a negative impact on our society or environment. 20 Gatehouse Bank reviews. Mortgage application. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. this is a good example of working as a team. Dangerously bad, misleading and badly represented by intermediary. Milestone Savings is a trading name of Gatehouse Bank plc and offers a range of Fixed Term Deposit and Notice accounts to the UK retail market. I’d say from our experience steer well clear from this bank. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … We’re sorry to hear that your experience of Gatehouse Bank was disappointing. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … Need to see how long it takes now for the purchase time but all looks good for now. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. This is a vital protection for savers, particularly those depositing money with banks based in other … Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. There are products from UK providers such as Shawbrook, ICICI Bank, Gatehouse Bank, B&C and QIB (UK), which is the UK arm of the Qatar Islamic Bank. I immediately let Gatehouse Bank know to put a pause on my application. It currently has partnerships with six banks. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! For … And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. A free inside look at company reviews and salaries posted anonymously by employees. Profess halal credentials. When other banks do this they give you the option to withdraw funds early without penalty. Would use again. We would recommend Gatehouse to anyone looking for a home purchase plan. Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. However was charged £400 broken rent. Gatehouse Bank … I am extremely happy with the service Gatehouse Bank provided. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Share. Not so with Gatehouse. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Ashley was a great Help in getting my home re-mortgaged. The whole process from an offer being accepted on a house to completion took just under 3 months. Ashley was a great Help in getting my home re-mortgaged.